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Contact SupportFrequently Asked Questions
Find answers to common questions about using Leptis
Customer Related
Do I have to pay for booking a professional or for searching a business?
No, Leptis does not charge clients to search for businesses or stores, or book professionals. However, to book a professional, you'll need to create a free client account on Leptis.
You can set up your account in just one minute right here.
How do I open a client account at Leptis?
It's easy! Just click Sign Up (or click here) to create your account. You can sign up using your Google account or any other email you prefer — it takes less than a minute.
We also recommend adding your phone number once you're redirected to your profile page. This allows the professionals you book to contact you directly if needed after the service is confirmed.
How many services can I book?
You can have up to 5 services booked at a time, which will appear as "Confirmed" in your account. However, you can't have more than one active booking for the same task.
For example, under the "AC Cleaning" category, you can book one service for "AC Unit Cleaning" and another for "AC Filter Replacement", but you can't have two "AC Filter Replacement" bookings listed as confirmed at the same time in your upcoming bookings.
Is there a limit to how many businesses or stores I can search?
No, you can search as many businesses or stores as you wish.
How much will I pay for the services I booked?
You will pay the amount agreed upon with the professional you've chosen.
If you booked a professional directly through their schedule on Leptis, the price for each task is already set.
If you contacted a professional after obtaining their number from our platform, you and the professional should agree on a price for the service beforehand.
There are no hidden fees when using Leptis and you know exactly how much a service will cost before booking it.
Where can I see the details of the services I booked?
All your booked services and their details can be found under My Bookings in your account. There, you can view your upcoming bookings — including the date, time, and chosen professional — as well as your completed and cancelled bookings.
Confirmed bookings made by phone will also appear in this section.
Why do I have to give a code when booking a professional by phone?
The code generated when you contact a professional by phone is used to confirm your identity and register your booking details in our system. This allows the professional to track their appointments and ensures that you can leave a review after your service is completed.
Where can I see the code generated to book a professional by phone and their phone number again?
You can find all your generated codes and the details of the professionals you wish to contact under My Phone Booking Intents. For each service you're interested in booking by phone, a new unique code is created.
How many professionals can I contact by phone?
You can contact up to 3 different professionals per day using the Phone Booking option. Only after speaking with a professional and sharing your unique code to confirm the appointment, your booking will appear under My Bookings with a confirmed status.
Remember, you can have a maximum of 5 confirmed bookings at any given time.
What is the difference between booking a professional online and booking by phone?
Booking online: If you book a professional through their available online schedule, your booking is confirmed immediately, and the price of the service will be as listed on Leptis. This is the fastest and simplest way to book a professional.
Booking by phone: If you contact a professional by phone, you can directly agree on the price, time, and location of your appointment. This is also a good option if you like a professional's profile but don't see availability in their online schedule.
With both types of bookings, all your booking details are registered in your account, and you can leave a review once your appointment is completed.
Can I cancel a booked service?
Yes, you can cancel your booking through Leptis at least 2 hours before your appointment. If it's less than 2 hours, please contact the professional directly.
To cancel a booking, go to My Bookings and select the appointment you want to cancel.
Please note our cancellation policy:
1 cancellation in the last 7 days: You must wait 2 hours before making a new booking.
2 or more cancellations in the last 7 days: You must wait 24 hours before making a new booking.
Can I reschedule a booked service?
Yes, you can reschedule your booking through Leptis at least 2 hours before your appointment. If it's less than 2 hours, please contact the professional directly.
Please note that rescheduling through Leptis depends on the professional's available time slots in their agenda. If no slots are available, you'll need to contact the professional by phone to arrange a new time.
Also, keep in mind our rescheduling policy:
Maximum 2 reschedules per booking: After 2 reschedules, you'll need to cancel and create a new booking.
No same-day rescheduling: You cannot reschedule to a time slot on the same day.
Only confirmed or pending bookings: Only bookings with these statuses can be rescheduled.
How do I find the best professional for my service?
You can use our search engine to filter professionals based on your needs. We recommend looking at their ratings and the number of completed services on the platform.
Leptis also displays a Verified tag for professionals who have shared their documentation with us, but all professionals go through a screening process before their profile is available for booking.
Enable your current location to find professionals near you.
If you're unsure which professional to choose, you can use the Phone Booking option to call up to 3 different professionals and compare their expertise.
Some professionals list their equipment and special skills, so you can check if they meet your specific requirements. Others may share their social media pages, allowing you to see more examples of their work.
How do I find a business or store near me?
It's super easy! Just click on Find Store & Business and choose one of these options:
Use your current location: Allow Leptis to temporarily access your location. The search results will show businesses and stores near you, including the distance and an estimated time of arrival. Click Get Directions to open Google Maps directly at the business location for easy navigation.
Pin a location on the map: Zoom into the map from the side menu and pin your desired location. Leptis will calculate the distance to nearby businesses and stores available on the platform. The search results will also show an estimated time of arrival, and clicking Get Directions will open Google Maps at the pinned location.
How can I review a professional?
After your service appointment is completed, the professional will mark it as "Completed" in their account. Once that happens, you'll receive an email invitation to leave a review about the professional and their service.
You can also leave your review directly from your account under My Bookings → Previous.
Professional Related
How do I become a professional on Leptis?
Becoming a professional on Leptis is simple and involves just two steps:
First you need to have a client account. If you don't have one, click here to create it — it takes less than a minute.
After you can click at Join as a Professional at the main menu and fill out a short form to tell us more about yourself and your work experience.
After submitting the form, a member of our team will call you to verify your information and give tips on how to set up your profile to attract clients.
Once the call is complete, you will be able to access your professional dashboard and add more details about yourself and the services you offer. After creating your first service and making it active, your profile will appear in Leptis search results.
How long does it take for my professional account to be approved?
Usually, after you submit your form to become a professional, you will receive a call within a few hours. Following the call, your professional account will be either approved or rejected.
Am I interviewed before my professional account is approved? What do they ask during the call to confirm my information?
No, it's not a job interview. It's more of a conversation with a member of the Leptis team to learn about your expertise, experience, and qualifications. During the call, our team member will also give you tips on how to set up your profile to attract clients based on the information you gave. This is an important and necessary step to ensure a safe platform, with serious professionals.
Do I need a work permit in Libya to have a professional account on Leptis?
No, it's not required. On Leptis, you work as an independent professional. The platform helps you advertise your services, attract new clients, and organize your schedule.
Will I become an employee of Leptis or have a work contract?
No. On Leptis, you work as an independent professional. The platform helps you advertise your services, attract new clients, and organize your schedule.
Do I have to pay anything to Leptis for the bookings made through me?
No, Leptis does not charge any fees or take a percentage from your bookings. You can accept as many bookings as you like and set your own prices for your services.
You only pay for your subscription plan. Currently, we offer three monthly plans: Basic, Premium, and Enterprise. click here to see their prices and features, and choose the plan that best fits your needs.
How can I get a verified tag?
You need to submit your documentation. To do this, go to your Professional Dashboard, then navigate to Professional Profile → Legal Documents.
Our team usually takes one business day to review your documents.
How much does it cost to be featured as a professional on Leptis?
Currently, we offer three monthly plans: Basic, Premium, and Enterprise. click here to see their prices and features, and choose the plan that best fits your needs.
How many bookings can I have?
There is no limit.
If you have an open agenda, you can add your available times for up to 30 days, and clients can book directly at the set times.
If you enable the Phone Booking option, clients can call you to arrange a booking. You can then confirm their booking through Leptis within 30 days using the code they provide.
How do I add my availability?
After creating a service in your Professional Dashboard and having at least one active task for that service, click Manage Availability. A calendar will appear, and you can click and drag on the desired day and time to create your availability.
Important notes:
Each service has its own calendar. So whenever you create a new service, you'll need to add availability for it.
If a service has multiple tasks, they will all share the same calendar.
Your availability is shown to clients in time slots, automatically divided based on the estimated duration of the task.
How is my availability shown to interested clients?
Your availability is shown to clients in time slots, automatically divided based on the estimated duration of the task.
For example, if you're available from 8:00 AM to 12:00 PM and the task takes 1 hour, clients will see slots at 8:00, 9:00, 10:00, and 11:00. Once a slot is booked, it disappears from the available times.
If clients can book you by phone, it's not necessary to add availability to your agenda.
How do I choose to have bookings made by phone or online?
You just need to go to your Professional Dashboard and select Professional Profile. On the General page, you can choose whether you want to receive bookings directly online, by phone, or using both methods.
What do I need to have my services appear in the search results?
Only services with an active status appear in the search results.
To do that, after creating a service in your professional account, you need to set the estimated duration and price for each task you've chosen and activate them. Only services with at least one active task will appear in the search results.
How do Phone Bookings work?
If you've enabled the Phone Booking option in your professional profile, potential clients will be able to see your phone number and contact you directly to discuss your services, pricing, and availability.
To help you track your bookings and receive client reviews, every time a client requests your phone number from Leptis, a unique code is generated and shared with them. The client should then share this code with you — it allows you to register the booking details in your account. Once the appointment takes place, the client can also leave you a review.
How to confirm a booking made by phone?
To confirm a phone booking:
Go to your Professional Dashboard.
Click Phone Booking Leads, then select Confirm Phone Booking.
A pop-up window will appear — simply enter the unique code your client gave you, along with the date, time, and agreed price.
After you confirm, the booking will appear under your Bookings page.
How can I get more bookings?
Here are some tips to help you attract more clients on Leptis:
• Create a strong service listing with detailed descriptions.
• Use high-quality photos.
• Complete your profile with professional details.
• Keep your agenda up to date.
• Get verified.
• Encourage positive reviews.
• Promote your profile on social media.
Can I delete a service?
No, Leptis doesn't allow professionals to delete previously created services. However, if you no longer want a service to appear in the search results profile, you can simply deactivate it.
Can I delete my account?
Yes, your account can be deleted, but please note that you will lose all your ratings, reviews, and booking history.
If you're unsure or just want to take a break, we recommend simply deactivating your services instead.
I can't find my services in Leptis search results, what can I do?
Make sure you have created and activated a service.
Always save any changes you make to your profile.
Check that you're filtering by the correct service category.
If the problem continues, please contact us at +218916883666.
How can I upgrade or downgrade my account?
You can upgrade or downgrade your plan anytime by going to Subscription in your Professional Dashboard.
Upgrades take effect immediately, while downgrades apply at the end of your current billing period.
How do clients review me?
After you mark a service as Completed, your clients will receive an email invitation to leave a review about your service. Clients can also leave a review directly in their Leptis account under My Bookings → Previous.
How do I mark a service as completed?
To mark a service as completed:
1. Go to your Professional Dashboard.
2. Click on Bookings.
3. Find the appointment you want to mark as completed.
4. Click on the three dots and choose Mark as Completed.
What happens if I forget to pay my subscription?
You'll receive a reminder before your subscription expires. If you forget to renew, Leptis may allow a short grace period before setting your services to inactive and removing your profile from search results.
Business Related
How can I advertise my business or store on Leptis?
If you have a business or store that you want to promote on Leptis, start by creating a client account (if you don't already have one). Then select the Advertise your Business option.
You can choose the plan that best fits your needs and create your advertisement, including your exact location, opening hours, amenities, and more.
How much does it cost to have my business or store featured on Leptis?
Leptis currently offers two different plans for business and store owners. Check them out here and choose the one that best fits your needs.
How will clients find my business on Leptis?
Anyone can access the Leptis website and search for a business, even without an account. Your future customers can find you by selecting the type of business, the city or distance, or by typing your business name directly.
How do I locate my business on the map?
At your Store Dashboard, click Edit Store, then select Location. You can activate your current location or manually pin your store's position on the map.
Can I advertise a business outside Tripoli?
Yes, you can advertise your business anywhere in Libya.
Can I advertise more than one store?
If you have more than one store or business that you'd like to advertise on Leptis, you'll need a Multiple Stores Plan.
How do I add my store/business opening days and times?
At your Store Dashboard, click Edit Store, then select Opening Hours. You can manually set your business hours for each day or use presets.
Account & Security
How do I change my password?
Go to My Account and under Security enter your current password and the new one you'd like to use. Don't forget to save your changes.
How do I delete my account?
You can request to delete your account by going to My Account → Delete Account. Please note that deleting your account will permanently remove your data, reviews, and booking history.
Is my data safe?
Yes. Leptis follows strict data protection and privacy standards. Your personal information is encrypted and never shared with third parties without your consent.
What happens if someone uses my account without permission?
If you suspect unauthorized access, change your password immediately and contact our Support Team. We'll help you secure your account and investigate any suspicious activity.
Payments & Refunds
What payment methods are supported?
Leptis accepts the main credit and debit cards in Libya, such as:
edfaly
moamalat
tadawel
sadad
mobyCash
cash
Leptis voucher by Anis
Are there any hidden fees?
No. Leptis has no hidden fees. You only pay the amount agreed with the professional or the plan you subscribe to — nothing extra.
How do I request a refund or report a dispute?
If you experience an issue with a service or payment, contact our directly. We'll review your case and assist with the refund or resolution process.
Technical & App
Can I use Leptis on my smartphone?
Yes! Leptis is fully optimized for mobile browsers, so you can use all features directly from your smartphone.
You can also add Leptis to your home screen for quick access.
Does Leptis have an Android/iOS app?
No, Leptis has not yet an app available for Android or iOS, but we are currently working on a phone application to make your search even easier.
You can still add Leptis to your home screen for quick access.
What should I do if I find a bug or technical issue?
If you notice any bug or issue, please report it through the Contact Us section. Include as many details as possible so our team can fix it quickly.
Support
How do I contact customer support?
You can reach our support team directly from the Contact Us page on the website, or by emailing us at [email protected]
What are Leptis's working hours?
Our support team is available Saturday to Thursday, from 9:00 AM to 6:00 PM (local time).
How long does it take to get a reply?
We usually respond within 24 hours on business days. For urgent matters, please call us directly using this number +218916883666